Refund Policy

Refund Policy

Effective Date: 25/12/2024

Thank you for shopping with Strobaa! We value your satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a 90-Day Money-Back Guarantee. Please review our refund policy below for details.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 90 days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards.
  • Downloadable software products.
  • Items marked as final sale.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at support@strobaa.com with your order details and reason for the return.
  2. Once your return is approved, you will receive instructions on how to send the item back to us.
  3. Ship the item to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
  • If you have not received your refund within this timeframe, please check with your bank or credit card company, as processing times may vary.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@strobaa.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; processing time may vary.

If you’ve done all of this and still have not received your refund, please contact us at support@strobaa.com.

7. Contact Us

For any questions about our refund policy, please contact us at:

Strobaa
Email: support@strobaa.com

Thank you for choosing Strobaa. We appreciate your business!